Posted by MSI Viking on 3/16/2020 to General News
As COVID-19 continues to affect businesses and individuals around the world, MSI Viking is taking all possible precautions to ensure the health and safety of our customers and staff. We’re committed to maintaining all usual operations, delivering essential products and services without interruption. We’re taking proactive safety measures, closely monitoring every new development, and adapting our response on a daily basis.
Our top priority is protecting the health and well-being of our employees while ensuring our customers’ operations continue as smoothly as possible during this difficult period. All MSI Viking facilities have implemented preventative measures and actions in accordance with CDC recommendations. Additionally, we have implemented contingency plans such as segregated shift schedules, working from home, and load balancing across all facilities and operations.
We are monitoring all factors that may affect our ability to fulfill our commitments to our customers, from staffing shortages to inventory depletion and shipping delays. Please note that shipping carriers are not guaranteeing delivery dates at this time. Our customer service representatives will be contacting customers with any order status updates or potential delays. Please consider all estimated shipping and receiving dates as estimates. If you require your equipment by a specific date, please communicate this to our staff and we'll do everything in our power to meet your deadlines. We will continue to update you as the situation evolves.
Please do not hesitate to reach out to us as follows:
Customer Care: 864-433-9771 or [email protected]
Escalations: Steven Rosso, VP Sales and Services, [email protected] or 331-330-3353
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